Although this utility is currently provided by WHMCS, this addon lets you know the reason for the cancellation by asking the client the reason for cancellation.
Once a client requests a cancellation it will create a ticket that will be placed on our “Accounts/Billing” queue. The ticket will include their package details and cancellation request. The staff can then inquire to find out why he/she requested to cancel or try to persuade them to remain with your company.
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